Refund Policy

Welcome to Itty Bitty Print Company! Because our products are made to order specifically for you, we handle returns and refunds a little differently than traditional shops. Please review our guidelines below.

Made-to-Order & Exchange Policy

Because every item is printed on demand, we do not accept returns or exchanges for buyer’s remorse, change of mind, or incorrect size/color selection. * If you would like a different size or color, it must be handled at your own expense by placing a new order. Please carefully review our size charts before purchasing.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or if you received the wrong item, we’ve got you covered!

Timeframe: You must contact us within 30 days of product delivery.
Requirements: Please email us at contact@ittbittyprintco.com with your order number and clear photographic proof of the issue.
Resolution: Upon verification, you can choose to receive a free replacement or a full refund.

Shipping & Delivery Issues

Carrier Errors / Invalid Address: If your order is returned to our facility due to an invalid shipping address or a carrier error, we will gladly offer to reship the order to you.
Lost Packages: Claims regarding orders that haven’t arrived must be submitted within 30 days after the estimated delivery date.

Non-Returnable Items

Unfortunately, we cannot accept returns, refunds, or exchanges on:

Sale items
Gift cards

Refunds (When Applicable)

If a refund is approved due to a defective or damaged product:

We will process your refund automatically back to your original payment method.
This is typically completed within 10 business days.
Please note: It can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@ittbittyprintco.com with your order number.